Refund policy

1. Return Eligibility
We accept returns within 30 days from the date of delivery.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition as received.
- The item must be in its original packaging with all tags attached.
- Proof of purchase (order number or email receipt) is required.
2. Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Personalized or customized items
- Final sale or clearance items
- Perishable goods or items marked as non-returnable
3. Return Process
To initiate a return, please contact our support team at:
service@wevaras.com
Please include:
- Your order number
- Reason for return
- Clear photos or a short video (if the item is defective or damaged)
Note: Please do not send your purchase back to the address on the parcel or to the manufacturer. Our customer service team will provide you with the correct return mailing address once your request is approved.
4. Return Fees & Shipping
- Restocking Fee: No restocking fee will be charged for returned items.
- Return Shipping: Customers are responsible for the return shipping costs unless the return is due to our error (defective, damaged, or incorrect item received).
- Original shipping fees are non-refundable.
- We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of untracked return items.
5. Order Cancellations
We can accept order cancellations within 12 hours of placing your order. Once an order has been processed or shipped, it cannot be canceled; please follow the standard return process upon receiving the item.
6. Refunds
Once your returned item is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be automatically processed within 5–10 business days.
- The refund will be credited back to your original payment method.
7. Damaged, Defective, or Incorrect Items
If your package arrives damaged, defective, or with the wrong item, please notify us within 7 days of delivery at service@wevaras.com with photos of the issue. We will arrange a free replacement or full refund promptly.
8. Contact Information
For any further inquiries regarding returns and refunds, please reach out to us:
- Email: service@wevaras.com
- Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)